1
Contact Within 48 Hours
Report your issue within 48 hours of receiving the product. Returns requested after this window may not be accepted.
Return Policy
Return Policy
If you received a damaged or incorrect product, we're here to help. Contact our support team within 48 hours of delivery to initiate a return.
Eligible for Return
- Damaged product received
- Wrong product delivered (different from order)
- Product missing parts or accessories
- Defective item that cannot be used
Not Eligible for Return
- Change of mind after purchase
- Wrong size ordered (please check sizing before ordering)
- Request made after 48-hour window
- Product damaged by customer after delivery
How to Request a Return
2
Provide Order ID & Photo
Share your Order ID from the DADU app and a clear photo of the damaged or incorrect product as proof.
3
Contact Our Support Team
Reach out to our support team via email at dadukhelaghor@gmail.com or call 01743164466 with your details.
4
Return Processed
After verification, approved returns will be processed. We'll arrange a replacement or refund as appropriate.